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Return & Refund Policy
Transparent, Simple, and Fair
Quick Summary
At Vitarabia, your satisfaction is our priority.
•If the error is on our part (e.g., wrong item or product defect), you are entitled to a full refund or free replacement, and we will cover all delivery costs.
•If the error is not on our part (e.g., incorrect item ordered or change of mind), returns or exchanges are possible provided the product is unused and in its original condition. In this case, the customer will be responsible for the delivery costs during the return or exchange process.
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Full Return & Refund Policy
Thank you for choosing Vitarabia for your health and wellness needs!
We are committed to providing genuine, high-quality products and a smooth shopping experience. If you encounter an issue with your order, we’re here to support you with a clear and hassle-free return or refund process.
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1. Eligibility Criteria
To qualify for a return or refund, the following conditions must be met:
•The request must be submitted within 3 days of receiving the product.
•The product must be unused, unopened, and in its original sealed packaging.
•Proof of purchase (order number or receipt) must be provided.
•Faulty or damaged items must be reported within 48 hours of delivery.
•Items must be returned with original packaging, tags, and labels (if applicable).
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2. Return Process
1.Contact Us: Email [email protected] or reach out via WhatsApp within 3 days of receiving your item.
2.Provide Details: Share your order number, a brief description of the issue, and attach photos if applicable.
3.Pickup Coordination: Once approved, we’ll arrange for the product to be picked up from your location.
•If the issue is our fault, delivery will be handled at no cost to you.
•If the issue is not our fault, the customer will cover the delivery charges (both pickup and re-delivery, if needed).
4.Inspection & Refund: After we receive and inspect the returned product, we’ll process a refund or replacement as appropriate.
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3. Refund Terms
•Refunds will be issued to the original payment method.
•Refunds are processed after product inspection and approval.
•It may take 7 to 14 business days for the refund to appear in your account depending on your bank.
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Non-Returnable Products
For hygiene and safety reasons, we cannot accept returns for:
•Opened or used items.
•Products with broken or tampered seals.
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Additional Information
•All returns must be in their original condition and include original packaging and accessories.
•If the returned product does not meet the eligibility criteria, the customer will be responsible for covering the return shipping costs.
•Returns are only processed through our approved courier partners to ensure smooth handling.
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Need Help?
📧 Email: [email protected]
📱 WhatsApp: +972598507963
Thank you for trusting Vitarabia – your partner in better health and wellness.
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